Hardware / System Support


Glasgow Kelvin College, Springburn Campus


SCQF Level 6


Year 1
All day Tuesday at college
All day Thursday shared between college and work placement

Course Outline Entry Requirments Course Content Progression

Course Outline

Scotland is highly dependent on its IT & Telecoms workforce – it underpins the economy and is integral to information, business and consumer services, health and leisure and modern day social networking. Across all industries in Scotland it is the combination of its highly skilled IT & Telecoms professionals, technology-savvy business leaders and competent IT users that enable their organisations’ effective participation in the global digital economy.

In this Foundation Apprenticeship students will learn the fundamental components to establishing and supporting company networks, users accounts and permissions. This includes establishing security protocols preventing cyber-attacks, malicious malware and general cyber security. Through work-based learning, participants will then focus on the development of computer telecommunications protocols such as Voice Over Internet Protocol (VOIP) and exchange configurations.

Entry Requirments

Candidates intending to leave school at the end of S6 with minimum of one or more Highers in relevant subject areas and Nat 5’s. Essential criteria as follows:
• Achieved or working towards Higher (A-C) in relevant subject areas – Information Technology, Maths, Computing Science etc. by end of S6
• Achieved or working towards Nat 5’s (A-C) by end S6

Course Content

National Progression Award in Professional Computer Fundamentals
• Security Fundamentals
• Network Fundamentals
• Server Administration Fundamentals

Diploma for IT and Telecommunications Professionals (Part of)
• Personal Effectiveness 2
• Health and Safety in IT and Telecom
• IT and Telecom System Operation 2
• Testing IT and Telecom Systems 2
• Working with IT and Telecoms Hardware and Equipment 1


• Modern Apprenticeship in Hardware and System Support / Network System Support
• HNC/D in Computing: Technical Support
• University
• Graduate apprenticeship